What We Collect and Why We Collect It
When you create an account, we collect your name, email address, phone number, and the payment details tied to your bKash, Nagad, or Rocket wallet. This is necessary to verify your identity, process deposits and withdrawals, and keep your account secure. We also collect device data
-
1
— your browser type, IP address, and session activity — to detect unusual access patterns and protect your account from unauthorised use. If you contact our support team, the conversation is stored so we can follow up accurately. We do not sell your personal data to
-
2
third parties. Payment transaction records linked to bKash, Nagad, and Rocket are retained for the period required by applicable financial compliance standards in your region. Where we rely on third-party processors to handle wallet transactions, those processors operate under their own data agreements, which we encourage
-
3
you to review. Your data is processed only to the extent necessary for account operation, fraud prevention, and service improvement. We apply encryption to data in transit and at rest. Availability of our services and the applicable data rules depend on your local law and the
-
4
eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.